Terms and Conditions
Where to find information about us and our products
You can find everything you need to know about us, Wallpaper* at Future Publishing Limited, and our products before you order. We also confirm the key information to you in writing after your order.
When you buy from us you are agreeing that:
We only accept orders when we've checked them.
We contact you to confirm we've received your order and then you will receive an email (normally the next business day) to confirm that your order has been dispatched. This will include tracking information.
Sometimes we reject orders.
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because we can't verify your age (where the product is age-restricted), because you are located outside our delivery areas, as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you place your order.
However, for some products we take payment at regular intervals, as explained to you during the order process. You will own your product once we have received payment in full.
We're not responsible for delays outside our control.
If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: help@wallpaper.com to end the contract and receive a refund for any products you have paid for, but not received.
Products can vary slightly from their pictures.
A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.
Your legal right to change your mind
You have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.
- You must let us know no later than 14 days after the day we deliver it. To let us know you want to change your mind, contact our Customer Service Team: help@wallpaper.com.
- You must return the product at your own cost, using a tracked delivery service.
- You must return the product in mint condition.
You can't change your mind about an order for:
- Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
- Goods that are made to your specifications or are clearly personalised.
- Goods which become mixed inseparably with other items after their delivery.
When and how we refund you:
- We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.
- We reduce your refund if you have used or damaged a product. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the shrink wrap has been removed, the packaging is damaged or accessories are missing. In some cases, no refund may be due. Our Customer Service Team: help@wallpaper.com can advise you on whether we're likely to reduce your refund.
- If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
For help with returns, including our collection arrangements for products which can't be posted, please contact our Customer Service Team: help@wallpaper.com.
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact our Customer Service Team: help@wallpaper.com. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us.
Summary of your key legal rights
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
- Up to 30 days: if your goods are faulty, then you can get a refund.
- Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
- Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
We can change products and these terms
We can always change a product:
- To reflect changes in relevant laws and regulatory requirements.
- To make minor technical adjustments and improvements. These are changes that don't affect your use of the product.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product. We do this to:
- Deal with technical problems or make minor technical changes.
- Update the product to reflect changes in relevant laws and regulatory requirements.
- Make changes to the product (see We can change products and these terms).
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us.
We don't compensate you for all losses caused by us or our products
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: futureplc.com/privacy-policy.
You have several options for resolving disputes with us
- Our Customer Service Team: help@wallpaper.com will do their best to resolve any problems you have with us or our products.
- You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn't mean we can't do it later.
Customs duties and taxes are your responsibility. Please note that all orders shipped outside the UK may be subject to customs duties and taxes imposed by your local government. These fees are the responsibility of the customer and are not included in the shipping charges. We recommend checking with your local customs office for information on potential charges before placing your order.