FAQs

Please refer to our FAQs below. If you have any further queries, please contact our customer service team at help@wallpaper.com.

What are the customer support opening hours?

Monday – Friday 9am-5pm (UK Time).

How long does it take to receive a response to my query?

Our Customer Service team aims to reply to queries within 1 working day.

How do I subscribe to Wallpaper* magazine?

You can subscribe to Wallpaper* magazine at Magazines Direct.

Queries relating to advertising

For any commercial enquiries please contact contact@wallpaper.com.

I haven't received my email confirmation, can you check you have received my order?

If you have been charged for your order but have not received an email confirmation from Wallpaper* please contact our customer service team at help@wallpaper.com. If you have not been charged and did not receive an email then your order has not been placed.

What name will appear on my bank statement when the money is collected for my order?

Transactions on bank statements will appear under the name WALLPAPER.

Queries relating to order tracking:

We aim to dispatch all orders from the next working day. You will be sent a tracking number via email once your order has been dispatched. If your order has been confirmed and you have not received this tracking number within 48 hours, please contact our customer service team at help@wallpaper.com.

I have received my order from the WallpaperSTORE* and it's damaged. How do I request a replacement?

If orders arrive damaged we can offer an exchange, if stock is available. Please contact our customer service team at help@wallpaper.com to arrange an exchange. Please note that you will need to provide photographic evidence of damage to receive an exchange. If stock is not available, you will receive a refund on return of the order.

What is your returns policy?

Please see our Terms and Conditions for the returns policy on WallpaperSTORE*.